Frequently Asked Questions

Everything you need to know about your LE SSERAFIM Official Store experience.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy for official merchandise?

We accept returns within 30 days of delivery for most items in their original, unopened packaging. Please note that limited edition items and digital media may have specific restrictions.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are the albums and merchandise authentic?

Yes, this is the official store. All products are 100% authentic, and album sales are reflected in the Hanteo and Gaon charts.

What should I do if my item arrives damaged?

Please contact our customer support team within 7 days of receipt with photos of the damaged item and the packaging to initiate a replacement or refund process.